Empire Life
Publié
2021-04-28
Type d'emploi
Durée/Duration
Permanent
Comment Postuler/How to Apply
Le site d'internet d'entreprise/Company Website
Annoncé jusqu'au/Advertised until
28/05/2021
Ville/City
Kingston

Description

Service Representative

Scope Statement

The Service Representative supports the processing of applications and/or service requests received from advisors and clients. The incumbent is guided by defined procedural instruction/frequent checking of results and works under the close supervision of a unit Manager or Director.

 

Impact Statement

  • Ensures compliance and regulatory standards are met
  • Supports the service and administrative requirements of the business unit
  • Achieves and maintains high quality accurate results within established service standards

 

Responsibilities include

  • Processes applications and service requests within established service standards, some of which will be in French; standard reference templates and bilingual team resources are used to assist in the completion of this work process
  • Accesses and obtains data from multiple information systems
  • Enters and maintains information on the administration systems
  • Provides prompt and courteous resolution of enquiries from distribution partners and clients relating to new and in-force administration; investigates and analyzes simple to complex cases

 

Knowledge / Experience / Certification

  • 0 – 3 years work experience in the financial services industry or in the insurance industry
  • Knowledge of word processing, spreadsheet, e-mail and database computer software
  • Knowledge of individual life and investment products and policy provisions
  • Working towards ACS

 

Education / Professional Courses

  • Completion of a community college diploma

 

Key Skills

  • Ability to prioritize and balance multiple tasks
  • Clear reading, writing, listening and verbal communication skills
  • Attention to detail/accuracy
  • Well-developed mathematical skills
  • Ability to think logically, analyze, solve problems, and learn new technology
  • Ability to work independently and as a team member

 

Key Competencies

  • Collaboration
  • Customer-Centricity
  • Driving for Results
  • Initiative
  • Innovation
  • Integrity
  • Interpersonal Communication
  • Judgment and decision-making
  • Leadership

 

Working Conditions

  • Office environment
  • Prolonged periods of concentration and attention to detail
  • Prolonged periods of sitting while using a computer and/or telephone
  • The incumbent may be required to work extended hours and/or overtime to support service requirements

 

Interactions

  • Head Office management and employees
  • Client and distribution partners