This position is responsible for contributing to the coordinated efforts of preparing and presenting a high-quality shopping experience to all Farm Boy customers. The performance of the duties must ensure a quality service approach to all customers, employees and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy vision, mission, and the Farm Boy Way.
- Provide superior customer service and support Farm Boy’s vision of the best fresh shopping experience.
- Have a passion for food and knowledgeably handle all customer questions or comments confidently.
- Utilizing Farm Boy Service Standards, process all customer purchases, collect the accurate tenders and bag the purchased items.
- Responsible for learning product codes and applying them in a timely and accurate manner when processing customer orders.
- Responsible for balancing all tenders received.
- Answer and direct incoming phone calls as necessary.
- Keep the work, storage and store front areas clean and safe at all times by performing general “housekeeping” as required, including cart retrieval from the parking area.
- Comply with all corporate policies, especially as they relate to Health and Safety, Food Safety and equipment use.
- May be requested to undertake other related duties on a periodic basis.
Skills & Experience / Compétences & expérience
-Superior customer service, organizational and interpersonal skills.
-Successful completion of Smart Serve or a willingness to complete.
-Experience in a retail environment or an equivalent combination of education and experience will be considered an asset.
-Strong mathematical skills with a high degree of accuracy and attention to detail.
-Ability to work with little supervision with a high standard for quality and cleanliness.
-Ability to work in a team environment with clear and effective communication style, both written and oral
-Flexible schedule, including weekends, evenings and holidays.
-Fluency in English and French shall be considered an asset.
-Must be 18 years of age