Provide excellent customer service skills;
Transport passengers to destinations on defined routes while adhering to schedules;
Communicate effectively in a variety of situations, including responding to customer queries, interacting with other operators and operations staff;
Ensure the safety of all passengers by obeying and following defensive driving guidelines, local traffic laws, Kingston Transit polices/procedures and the Highway Traffic Act;
Deal with diverse and challenging situations such as traffic congestion, construction and detours, and collisions;
Operate a variety of transit fleet, including but not limited to New Flyers, Internationals, Orions and passenger vans in a safe manner under varying weather conditions, on a day, night, and/or split shift;
Operate a ramp or wheelchair lift device when necessary to assist passengers, secure passenger’s wheelchairs to restraining devices to stabilize wheelchairs during trip;
Complete written reports on collisions or other incidents in an accurate and timely manner;
On-the-job training will be provided to upgrade your license to a CZ within a defined training program. Candidates must successfully upgrade their license to a CZ during the training program and maintain a CZ licence as a condition of employment;
Other duties as assigned.
For additional information, please review the Transit Recruitment Guide and complete the Bus Operator Self Quiz to see if this is the right "fit" for you.
Skills & Experience / Compétences & expérience
Grade 12 Diploma or equivalent education;
Minimum one year of experience working in a customer service occupation;
Valid Class G driver’s license with five years of driving experience and a clean driver’s record/abstract;
Valid BZ or CZ license is an asset;
One year of experience driving a large vehicle is an asset;
Must demonstrate the corporate competencies: Customer Focus, Results Oriented, Integrity and Teamwork.
Skills, Abilities, Work Demands
Ability to operate in a diverse cultural community using demonstrated excellent customer skills;
Ability to read, complete forms and effectively communicate;
Ability to apply clear thinking to select the best course of action to resolve problems or address conflict;
Multi-task and work effectively in stressful situations;
Knowledge of road/vehicle safety precaution, city streets, bus routes and route timing with the ability to call out stops as required by the Accessibility for Ontarians with Disabilities Act;
Applicants must meet the physical requirements of the job which are repetitive and constant. They include but are not limited to, sitting for prolonged periods of time, reaching, gripping, pushing/pulling of steering wheel, twisting and turning of neck, sensory/perceptual demands, along with good concentration. Regularly exposed to fumes, odors, and moderate noise;
Must be available to report to work, subject to scheduling and staffing requirements including; days, evenings, nights, weekends, and split shifts;
Must be able to obtain and maintain a satisfactory CPIC (Criminal Record Check, including Vulnerable Sector) at own expense.
To View the Bus Operator Recruitment Guide 2018 please follow this link.
Other Comments / Autres commentaires
Please apply to Career Opportunities at: www.cityofkingston.ca/Careers Your resumé must clearly demonstrate how you meet the requirements of the position. Please upload to your profile, any educational Degrees, Diplomas and/or Certificates that are relevant and required for the position you are applying to. We thank all of those who apply, however, only those selected for further consideration will be contacted. The City of Kingston is committed to fostering a positive and progressive workforce reflecting the citizens we serve. We provide equitable treatment and accommodation to ensure barrier-free employment in accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act. You can request for accommodation related to the protected grounds at any stage of the City's hiring process, i.e., application, assessment and placement. If you are an individual with a disability and you need accommodation in applying for this position, please email us at HRCity@cityofkingston.ca, quoting the Job Number and the Job Title. If you are invited to participate in the assessment process, we ask that you provide your accommodation needs in advance at that time. Please be advised that you may be requested to provide medical/other documentation to Human Resources to ensure that appropriate accommodation is provided to you. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.