Association canadienne-française de l’Ontario, Conseil régional des Mille-Îles
Addiction & Mental Health Services - KFL&A
Mai 10, 2019
Type d'emploi
Duration / Durée
Salary / Salaire
Pay Band 6: $28.47 - $33.08
How to Apply / Comment appliquer
By Email/ Par courriel
Please Specify / Veuillez spécifier (e.g.
Advertised until / Annoncé jusqu'au
City / Ville


Job Summary:
The Crisis Worker functions as a member of the inter-professional crisis services team working in the 24/7 safe bed program, answering
the crisis lines as well as providing mobile response to individuals in crisis in the community. The Crisis Worker provides effective crisis
intervention, de-escalation and stabilization to individuals experiencing a mental health and/or addiction crisis. The Crisis Worker
provides rapid triage, assessment, intervention, resolution, short term supportive counselling and referral to the place of choice of the
individual wherever possible. The Crisis Worker works closely with community partners such as the police to provide effective
assessment and support to those in crisis. The incumbent also participates in assertive outreach, as well as community liaison and
collaboration for the purpose of information sharing and program planning. All services are provided in accordance with the mission,
vision, values and established protocols of the Agency.

Skills & Experience / Compétences & expérience

Minimum Qualifications:
▪ University Degree in a health care discipline. Candidates in a professional designation are required to present current
unrestricted registration with their regulatory body
▪ Three years relevant experience providing services to individuals who live with a serious mental illness and/or addictions
issue, preferably in a community setting
▪ Applied Suicide Intervention Skills Training an asset
▪ Crisis Prevention Intervention Training an asset
▪ Certification in First Aid and CPR an asset

Knowledge, Skills and Abilities:
▪ Knowledge of and ability to apply discipline specific principles and practices to individuals who live with a serious mental
illness and/or addiction issue, within a client-centred approach
▪ Demonstrated in-depth knowledge of mental health symptoms, issues, psychotropic medications and associated side
▪ Knowledge of and ability to apply recovery principles and harm reduction principles
▪ Knowledge of and the ability to incorporate best-practices in crisis intervention techniques
▪ Demonstrated assessment and crisis intervention skills with broad knowledge of emergency mental health and crisis
▪ Demonstrated advanced clinical reasoning and decision-making skills
▪ Ability to effectively utilize community resources and supports to meet the needs of clients
▪ Ability to work under pressure within a changing environment
▪ Knowledge of the Mental Health Act and other relevant legislation
▪ Excellent communication and interpersonal skills in order to effectively engage community services and individuals,
increasing awareness of services
▪ Well-developed problem-solving, prioritization and conflict resolution skills
▪ Ability to work autonomously as well as collaboratively in a multidisciplinary team environment
▪ Basic proficiency in computer skills; MS Office preferred
▪ Ability to work flexible hours, including evening, night, weekend, on-call and holiday work
▪ Must possess a valid Ontario Driver’s License, have regular access to a reliable vehicle and provide proof of adequate
vehicle insurance
▪ Required to provide a satisfactory criminal reference check (CRC) with Vulnerable Sector Screening prior to hire

Other Comments / Autres commentaires

Please submit a resume and cover letter as one document only quoting Competition Number 2019-41-KFLA