As an integral member of the interdisciplinary team, the Bereavement Care Coordinator provides comprehensive and individual-centered care in order to meet needs as identified and defined by the individual served. The Bereavement Care Coordinator helps in creating a safe environment, enabling the individual and their family to explore sensitive issues that they may be experiencing. The Bereavement Care Coordinator contributes to care and support of individuals and/or family members through information sharing, psycho-social, emotional and spiritual support, systems navigation, advocacy and facilitation of volunteer and community support. The Bereavement Care Coordinator further contributes to the organization through community education and awareness, community engagement, service integration through partnerships, volunteer training (as required) and supervision.
Duties and Responsibilities:
1. Individual-centred Care and Support
- Determine the appropriateness of all referrals and redirect inappropriate referrals in a professional manner to other resources in the community or organization.
- Ensure the individual with progressive life-limiting illness and their family understands the role of Hospice Kingston.
- Ensure the individual living with progressive life-limiting illness or their substitute decision maker (SDM) sign consent before service initiation.
- Assess the individual or family members’ need for services and support.
- Develop and implement a plan of care based on the wishes and goals expressed by the individual and/or family members and in collaboration with community and health care partners (shared care model).
- Provide support within a holistic framework as directed by the individual.
- Provide support through system navigation and resource identification within the Health and Social Service Sectors.
- Share information and provide education as desired by the individual and/or their family.
- Advocate on behalf of individual and/or their family as needed.
- Inform other members of the interdisciplinary care team of Hospice Kingston involvement.
- Process the necessary documentation in the management of each case.
- Check-in (call or visit) with individuals on service once a month or more frequently as needed.
- Refer the individual and/or family members to other internal or external services as desired and as appropriate.
- Maintain on-going communication with the interdisciplinary care team in order to provide integrated support and service delivery.
- Ensure individual-centered care plans are complete and updated as required.
- Facilitation of support groups i.e. Grief/bereavement caregivers, day wellness
- Participate in strategic and operational planning for Hospice Kingston.
- Participate in Hospice Kingston Quality Assurance initiatives by identifying areas for quality improvement.
- Participate in Hospice Kingston’s Risk Management initiatives by assisting in identifying areas of potential risk related service delivery and supported by professional standards of practice, and by implementing changes as appropriate.
Skills & Experience / Compétences & expérience
BSW, BSSW required, MSW preferred, or Registered Nurse
In good standing with their affiliated governing body.
Good computer skills and knowledge in different EMR systems i.e, InfoAnywhere, Zoumac, NOD
Valid Driver’s license and car required ability to travel throughout Kingston & surrounding regions.
Minimum of two (2) years of direct service experience.
Previous work experience in Hospice Palliative Care and in the community preferred.