Association canadienne-française de l’Ontario, Conseil régional des Mille-Îles
Providence Care Hospital
Septembre 24, 2018
Type d'emploi
Duration / Durée
Salary / Salaire
As per the Collective Agreement
How to Apply / Comment appliquer
By Email/ Par courriel
Please Specify / Veuillez spécifier (e.g.
Advertised until / Annoncé jusqu'au
Open untill filled
Company Phone / Téléphone de la compagnie
613.544.4900 x53455
Company Address / Adresse de la compagnie
752 King St. West Kingston, ON
City / Ville


  • The Reception Services Assistant will provide high quality reception services to patients/clients/families/visitors and staff at Providence Care Hospital (PCH).  In addition, the Reception Service Assistant will operate automated telephone system and provide general clerical support as needed.  The Reception Services Assistant will work in collaboration with the Welcome Desk Volunteers to provide a welcoming environment to Providence Care Hospital.

Skills & Experience / Compétences & expérience

Completion of High School Diploma
Certificate or Diploma in Administrative Services, Office Administration or Microsoft Office training etc., preferred.

Minimum one year of experience operating an electronic telephone management (“switchboard”) system in a busy environment;

Experience in reception services in a hospital or similar environment, preferred

Experience interacting with patients and families, preferred,
and/or experience as a patient or caregiver who has received care in a hospital environment, preferred

Demonstrated knowledge of the operation of an electronic telephone management system

Demonstrated excellent verbal communication and customer service skills in dealing with internal and external customers on the phone and in person

Demonstrated commitment to the Mission, Vision, Values, Ethics and strategic directions of Providence Care

• Demonstrated ability to create an inclusive and welcoming environment that values
each individual; respects their values, preferences and unique abilities; and mitigates
against the experience of stigma

• Demonstrated commitment to ongoing process improvement and delivering
outstanding quality and results

• Demonstrated positive approach and resilience toward innovation and change, and
ability to quickly adapt to evolving workplace standards of practice

• Demonstrated understanding and alignment to, expectations and deliverables of the
organizational, department and team goals; effective stewardship of resources

• Demonstrated ability to effectively work independently with proven reliability and

• Demonstrated interpersonal, written and verbal communication skills and ability to
demonstrate tact and diplomacy with diverse groups of stakeholders

• Demonstrated ability to organize and prioritize work effectively, manage a full work-load
and meet deadlines in a busy environment with frequent interruptions

• Demonstrated trouble shooting skills and ability to problem solve issues that may arise
in carrying out the duties of this position

• Demonstrated effectiveness as a team member through collaboration, respect and
effective communication

• Demonstrated understanding and commitment to health and safety policies, procedures
and applicable legislation, promoting a physically and psychologically safe environment
for everyone

• Demonstrated good physical condition to meet the physical demands of the position
and attend work on a regular basis

• Satisfactory Criminal Reference Check & Vulnerable Sector Screen for external candidates
if hired; must be an original copy, current within last six months

• Kingston is a designated area under the French Language Services Act. Accordingly, the
position of Reception Services Assistant has been identified as a role in which Providence
Care Hospital must offer services to the public in French as well as English. Candidates
must have a confirmed ability to communicate orally in French and English at an
advanced or superior proficiency level.