Association canadienne-française de l’Ontario, Conseil régional des Mille-Îles
Empire Life
Novembre 13, 2018
Type d'emploi
Duration / Durée
Salary / Salaire
To be determined - À être déterminer
Hours / Heures
Job Type: Full-time
Start Date / Date de rentrée
As soon as possible
How to Apply / Comment appliquer
On the company website / Sur le site web de l'entreprise
Please Specify / Veuillez spécifier (e.g.
Advertised until / Annoncé jusqu'au
december 18, 2018
Company Phone / Téléphone de la compagnie
Company Address / Adresse de la compagnie
259 King St. E.
City / Ville


Scope Statement

The Investment Service Representative supports the processing of applications and/or service requests received from advisors and clients. The incumbent is guided by defined procedural instruction/frequent checking of results and works under the close supervision of a unit Supervisor or Manager.

Impact Statement

  • Ensures compliance and regulatory standards are met
  • Supports the service and administrative requirements of the business unit
  • Achieves and maintains high quality accurate results within established service standards

Responsibilities include

  • Processes applications and service requests within established service standards, some of which will be in French;  standard reference templates and bilingual team resources are used to assist in the completion of this work process
  • Accesses and obtains data from multiple information systems
  • Enters and maintains information on the administration systems
  • Provides prompt and courteous resolution of enquiries from distribution partners and clients relating to new and in-force administration; investigates and analyzes simple to complex cases

Skills & Experience / Compétences & expérience

Knowledge / Experience / Certification
•1+years work experience in the financial services industry or in the insurance industry
•Knowledge of word processing, spreadsheet, e-mail and database computer software
•Knowledge of individual life and investment products and policy provisions
•Working towards ACS

Education / Professional Courses
•Completion of a community college diploma

Key Skills
•Ability to prioritize and balance multiple tasks
•Clear reading, writing, listening and verbal communication skills
•Attention to detail/accuracy
•Well-developed mathematical skills
•Ability to think logically, analyze, solve problems, and learn new technology
•Ability to work independently and as a team member

Key Competencies
•Driving for Results
•Interpersonal Communication
•Judgment and decision-making

Working Conditions
•Office environment
•Prolonged periods of concentration and attention to detail
•Prolonged periods of sitting while using a computer and/or telephone
•The incumbent may be required to work extended hours and/or overtime to support service requirements

•Head Office management and employees
•Client and distribution partners

Comments / Commentaires

In business for more than 90 years, with our head office in Kingston, Ontario, Empire Life continues to grow with offices across the country. Our success is based on a commitment to being approachable and responsive to the needs of our clients and distribution partners, on consistently solid investment performance and on faith in our employees as future leaders.

For regular full-time positions, Empire Life offers a competitive salary and comprehensive benefits package including a bonus plan and opportunities for career development.

If you are looking for an exciting opportunity and to build a career in an innovative and dynamic organization, submit your resume by clicking on Apply Now.

Related Jobs

Décembre 11, 2018
Décembre 9, 2018
Team Member   Nouveau
Décembre 9, 2018