Kingston’s vision of being a smart, livable 21st century city is fast becoming reality. History and innovation thrive in our dynamic city located along the beautiful shores of Lake Ontario, an easy drive from Toronto, Ottawa and Montreal, in the heart of eastern Ontario. With a stable and diversified economy that includes global corporations, innovative startups and all levels of government, Kingston’s high quality of life offers access to world-class education and research institutions, advanced healthcare facilities, affordable living and vibrant entertainment and tourism activities.
Reporting to the Ontario Works Supervisor(s), the Bilingual Case Manager is responsible to perform Ontario Works case management duties including; completion of applications, determination of eligibility, development of participation agreements, compliance monitoring and related client services and administrative functions.
Effectively manage and administer caseloads; provide client support, complete applications, determine eligibility and entitlement, complete offsite visits, monitor compliance, and respond to inquiries.
Develop, maintain and monitor Participation Agreements consistent with outcomes-based measures related to employability and that capitalize on community employment opportunities and initiatives.
Ensure decisions are compliant with Ontario Works legislation, local policies and other related regulations and directives.
Contribute to Ontario Works Program performance and outcome targets by organizing, scheduling and completing case management duties and data mapping case activities and outcomes as required.
Inform participants of the services provided by the Housing & Social Services Department.
Perform all related administrative functions.
Other related duties as assigned.
Note: Above duties are representative of a typical position and are not to be construed as all-inclusive.
3 Year College Diploma;
2 Years of Human Services Case Management experience in a complex and fast paced work environment, preferably in a Provincial or Municipal Public service sector. Human Services is defined as programs or facilities for meeting basic health, welfare, and other needs of a society or group, focusing on prevention and remediation of problems and the overall improvement in quality of life. Case Management includes processes such as: intake and assessment of needs, service planning, service plan implementation, service coordination, monitoring and follow-up, reassessment, case conferencing, crisis intervention, case closure;
Preference will be given to those candidates with direct Case Management experience in the Housing and Social Services department;
Must demonstrate corporate competencies: Customer Focus, Results Orientation, Integrity, and Teamwork.
Skills, Abilities, Work Demands
Bilingual in English and French languages both written (French tested at the Intermediate level) and verbal (French tested at the Advanced level);
Comprehensive knowledge of the Ontario Works Act and Regulations;
Knowledge of Municipal Freedom Information and Protection of Privacy Act (MFIPPA) and ability to observe Confidentiality requirements in all applicable matters;
General knowledge of other related legislation including ODSP Act and regulations;
Effective interpersonal and dispute resolution skills, ability to manage difficult interviews and de-escalate conflict;
Effective communication skills both written and verbal, proficient in mathematics, knowledge of community agencies;
Effective work management skills including; the ability to undertake multiple tasks, meet deadlines, prioritize work demands and address customer service requests;
Knowledge and experience working with web based social assistance technology, preferably the Province of Ontario's Social Assistance Management System;
High proficiency in MS Office applications including Outlook, Word, Excel database skills, and keyboarding skills;
Valid Class ‘G’ Ontario Driver’s License is preferred;
Required to obtain and maintain a satisfactory criminal record check (including Vulnerable Sector Check) at candidates' expense.
Please apply to Career Opportunities at: www.cityofkingston.ca/Careers
Your resume must clearly demonstrate how you meet the requirements of the position. Please upload to your profile, any educational Degrees, Diplomas and/or Certificates that are relevant and required for the position you are applying to. We thank all of those who apply; however, only those selected for further consideration will be contacted. The City of Kingston is an equal opportunity employer. Accessibility accommodations are available for all parts of the recruitment and selection process. Applicants need to make their needs known in advance. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.