Empire Life is seeking a Bilingual Underwriting Case Coordinator for an immediate start. This is a regular full- time position with the option to work remotely.
- Process high profile or complex applications and service requests within established service standards
- Provide technical support and training for the team and back up support for the Team Leads/Supervisor/Manager
- Participate in a variety of projects (i.e. product, system, process change and testing)
- Responsible for the development of User Acceptance Testing (UAT) scripts and the coordination of UAT for work items and system upgrades
- Responsible for documentation of specialized processing to ensure accurate, up-to-date information in the procedure menu and within the team
- Review and recommend revisions to policies and procedures ensuring best practices are documented, and communicated to the team; provide training to team members
- Act as 2nd level escalation in the resolution of complex processing issues
- Participate in Retail enrichment initiatives
An ideal candidate will bring the following skills/experience to the role:
- Office experience required
- Knowledge of Insurance and/or Investment operations preferred
- Knowledge of the Empire Life corporate structure, culture, strategy, financial products, and/or services
- Bilingualism (English/French) is required
- Working towards completion of ACS, ALMI, FLMI or equivalent industry course
- Ability to present information clearly and logically to a variety of audiences
- Ability to perform research, analysis, problem resolution and creative and integrative thinking
- Ability to develop and maintain effective relationships
- Ability to prioritize and balance multiple tasks and projects
- Ability to work independently and as a team member
How to apply :
- Include your name and Position Title in the subject line.
- Attach your cover letter and resume
- Name the attached document with your own name (last name, first name)
- Send your email (with the resume and cover letter attached) to firstname.lastname@example.org
- If you do not have a resume or a cover letter, we can help you ! Reach out to us at email@example.com .
Comment appliquer :
- Inclure votre nom et le titre du poste dans la ligne d'objet.
- Joindre votre lettre de présentation et votre CV
- Nommez les documents joints avec votre propre nom (nom, prénom)
- Envoyez votre courriel (avec CV et lettre de présentation en pièce jointe) à firstname.lastname@example.org
- Si vous n’avez pas de CV ou de lettre de présentation, contactez-nous à email@example.com .
If you have any specific inquiries about this job posting, you can email : firstname.lastname@example.org
Can work remotely.