Empire Life
259 King Street East
Comment Postuler/How to Apply
Par courriel/By E-mail
Annoncé jusqu'au/Advertised until
July 16, 2021


Empire Life is seeking a Bilingual Underwriting Case Coordinator for an immediate start. This is a regular full- time position with the option to work remotely.

Responsibilities include:

    • Process high profile or complex applications and service requests within established service standards
    • Provide technical support and training for the team and back up support for the Team Leads/Supervisor/Manager
    • Participate in a variety of projects (i.e. product, system, process change and testing)
    • Responsible for the development of User Acceptance Testing (UAT) scripts and the coordination of UAT for work items and system upgrades
    • Responsible for documentation of specialized processing to ensure accurate, up-to-date information in the procedure menu and within the team
    • Review and recommend revisions to policies and procedures ensuring best practices are documented, and communicated to the team; provide training to team members
    • Act as 2nd level escalation in the resolution of complex processing issues
    • Participate in Retail enrichment initiatives

An ideal candidate will bring the following skills/experience to the role:

  • Office experience required 
  • Knowledge of Insurance and/or Investment operations preferred 
  • Knowledge of the Empire Life corporate structure, culture, strategy, financial products, and/or services
  • Bilingualism (English/French) is required
  • Working towards completion of ACS, ALMI, FLMI or equivalent industry course
  • Ability to present information clearly and logically to a variety of audiences
  • Ability to perform research, analysis, problem resolution and creative and integrative thinking
  • Ability to develop and maintain effective relationships
  • Ability to prioritize and balance multiple tasks and projects
  • Ability to work independently and as a team member

How to apply :

  • Include your name and Position Title in the subject line.
  • Attach your cover letter and resume
  • Name the attached document with your own name (last name, first name)
  • Send your email (with the resume and cover letter attached) to jobs@acfomi.org
  • If you do not have a resume or a cover letter, we can help you ! Reach out to us at jobs@acfomi.org .

Comment appliquer :

  • Inclure votre nom et le titre du poste dans la ligne d'objet.
  • Joindre votre lettre de présentation et votre CV
  • Nommez les documents joints avec votre propre nom (nom, prénom)
  • Envoyez votre courriel (avec CV et lettre de présentation en pièce jointe) à jobs@acfomi.org
  • Si vous n’avez pas de CV ou de lettre de présentation, contactez-nous à jobs@acfomi.org .

If you have any specific inquiries about this job posting, you can email : alexandra.lunt@empire.ca



Can work remotely.

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