Association canadienne-française de l’Ontario, Conseil régional des Mille-Îles
Ramada by Wyndham Kingston Hotel & Conference Centre
Published
June 11, 2019
Duration / Durée
Permanent
Salary / Salaire
$14.79 per hour
Hours / Heures
24 - 32 hours per week
Start Date / Date de rentrée
As soon as possible
How to Apply / Comment appliquer
By Email/ Par courriel
Please Specify / Veuillez spécifier (e.g. info@acfomi.org)
dmillar@ramadakingston.com
Advertised until / Annoncé jusqu'au
June 28, 2019
Company Address / Adresse de la compagnie
33 Benson Street
City / Ville
Kingston

Description

Your overall responsibility is to ensure that each guest has a comfortable stay and that his or her needs are met. You will assist each of our guests in a friendly, efficient, professional manner in all Guest Services related functions and maintain a high standard of service and hospitality at all times.

Primary Responsibilities:

  • Greet and welcome guests upon arrival
  • Ensure guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest.
  • Check guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift.
  • Check guests out of the hotel; processes customer payments according to established policies and procedures.
  • Respond to guest requests promptly; promote hotel services, packages, facilities and outlets; provide guests with information such as local attractions and directions to increase satisfaction.
  • Resolve guest complaints to the satisfaction of the customer

 

The above areas of responsibility are not all inclusive and may be amended from time to time.

Skills & Experience / Compétences & expérience

Previous Front Desk experience an asset
Must have a friendly, outgoing, and engaging personality
Strong communication and organizational skills
Must pay attention to detail
Must be flexible to work any shift (days, evenings, weekends, holidays), including overnights as the successful candidate may be asked to cover Night Audit shifts as needed

Other Comments / Autres commentaires

The Ramada Kingston Hotel & Conference Centre is committed to providing fair and accessible employment practices.  If selected for an interview, we will be happy to work with you to ensure your interview is accessible and accommodation is provided if required.  Our Human Resources Department will consult with the applicant to arrange for a suitable accommodation that takes into account the applicant’s disability needs.