Association canadienne-française de l’Ontario, Conseil régional des Mille-Îles
Holiday Inn Express & Suites Kingston
Published
February 5, 2019
Duration / Durée
Permanent
Salary / Salaire
$16.32 per hour
Hours / Heures
40 hours per week
Start Date / Date de rentrée
As soon as possible
How to Apply / Comment appliquer
By Email/ Par courriel
Please Specify / Veuillez spécifier (e.g. info@acfomi.org)
mrose@diamondhotels.ca, scole@hiexpresskingston.ca
Advertised until / Annoncé jusqu'au
February 15, 2019
City / Ville
Kingston

Description

Your overall responsibility is to assist the Guest Services Manager in overseeing the Front Desk operations in addition to performing Guest Service Representative duties.

 

PRIMARY RESPONSIBILITIES:

  • Ensuring the information inputted into the computer system is accurate (i.e. rate codes, central reservations, etc.)
  • Responsible for managing email and employee reservations
  • Completion of weekly reports, forecasts, reservations
  • Assist the Housekeeping department with room discrepancies
  • Handling customer complaints and compliments
  • Assist Guest Services management in the recruiting process and performance management of staff (i.e discipline and employee evaluations)
  • Responsible for proper training of new employees

 

The above areas of responsibility are not all inclusive and may be amended from time to time.

Skills & Experience / Compétences & expérience

Minimum two years Supervisory or Managerial experience
Opera experience an asset
Excellent customer service and interpersonal skills
Strong communication and organizational skills
Must pay attention to detail
Must be flexible to work any shift (days, evenings, weekends, holidays), including overnights as the successful candidate may be asked to cover Night Audit shifts as needed

Other Comments / Autres commentaires

The Holiday Inn Express & Suites Kingston is committed to providing fair and accessible employment practices. If selected for an interview, we will be happy to work with you to ensure your interview is accessible and accommodation is provided if required. Our Human Resources Department will consult with the applicant to arrange for a suitable accommodation that takes into account the applicant’s disability needs.