Association canadienne-française de l’Ontario, Conseil régional des Mille-Îles
Ramada by Wyndham Kingston Hotel & Conference Centre
Published
November 19, 2018
Duration / Durée
Permanent
Salary / Salaire
$16.00 per hour
Hours / Heures
32 - 40 hours per week
Start Date / Date de rentrée
As soon as possible
How to Apply / Comment appliquer
By Email/ Par courriel
Please Specify / Veuillez spécifier (e.g. info@acfomi.org)
sstacey@diamondhotels.ca
Advertised until / Annoncé jusqu'au
November 30, 2018
City / Ville
Kingston
Company Location (Other) / Emplacement de la compagnie (Autre)
33 Benson Street

Description

You are responsible for assisting Guest Services management with the coordination of day-to-day operations of the front desk to ensure that each guest has a comfortable stay, and that his or her needs are met, while maintaining a motivated and empowered Front Desk team.

 

PRIMARY RESPONSIBILITIES:

  • Ensuring the information inputted into the computer is accurate (i.e. rate codes, central reservations, etc.)
  • Responsible for managing email and employee reservations
  • Completion of weekly reports, forecasts, reservations
  • Assist the Housekeeping department with room discrepancies
  • Handling customer complaints and compliments
  • Assist Guest Services management in the recruiting process and performance management of staff (i.e discipline and employee evaluations)
  • Responsible for proper training of new employees

 

The above areas of responsibility are not all inclusive and may be amended from time to time.

Skills & Experience / Compétences & expérience

• Front Desk experience an asset
• Excellent customer service skills
• Strong communication and organizational skills
• Must pay attention to detail
• Must be flexible to work any shift

Other Comments / Autres commentaires

The Ramada by Wyndham Hotel & Conference Centre is committed to providing fair and accessible employment practices. If selected for an interview, we will be happy to work with you to ensure your interview is accessible and accommodation is provided if required. Our Human Resources Department will consult with the applicant to arrange for a suitable accommodation that takes into account the applicant’s disability needs.