Manager, Youth Services

Anticipatory Posting

The funding for this position has not been finalized. KCHC is posting the requirements for this potential position. KCHC is not bound to offer this position if funding should change.

Manager, Youth Services

Reports to: Director, Community Services

Position Details: Permanent, Full Time (1.0 FTE), 37.5 hours/week

Start Date: January 2021

Annual Salary: $76,986.00 - $90,577.50

Position Overview

Supporting dynamic groups of staff, this portfolio is focused on youth and fostering their development, education, and success. The manager supervises several interdisciplinary teams of approximately 30 staff involved in Pathways to Education, immigrant youth services, and other youth programming. As an active member of the Leadership Team, the manager is responsible for the overall success of their portfolio and fostering the mission, vision and culture of KCHC.

*This position description is currently under review to incorporate core competencies. Final position description will be provided to the successful candidate when available.

Responsibilities

Key Responsibilities

Detailed Responsibilities

Leadership, supporting and supervising staff

· Ensures adequate levels of staff to support program operations.

· Fosters an effective, healthy and safe organizational culture which encourages staff to reach their full potential within a team based environment.

· Supervises staff and ensures human resource processes are followed properly.

· Maintains open communication and effective internal relationships. Ensures communication flow within and among teams.

· Demonstrates flexibility and ability to work under pressure, prioritize, and manage multiple concurrent demand and situations simultaneously.

· Supports KCHC’s student and volunteer placement programs.

· Complies with all relevant legislation (including privacy and occupational health) and abides by and supports development of KCHC policies and procedures.

· Participates and, in some cases chairs, various committees and meetings, including active membership in the Leadership Team.

Planning, implementing and evaluating programs

· Plans, implements and evaluates programs and services within the portfolio to meet the relevant expectations of the strategic and operational plans and funders. Modifies programs to meet evolving needs. Distributes resources for optimal program delivery.

· Ensures programs and services are client-centred, integrated, evidence-based and consistent with best practices.

· Encourages innovation, research, with a focus on quality improvement, modifying programming as needed to address program gaps and systemic issues.

· Establishes and maintains internal supports for program delivery, involving facilities, technology, finances, communication, and functional needs.

· Identifies and tracks key performance targets for programs, teams and individuals. Monitors program data, identifies trends and makes projections.

· Ensures accountability to clients and community through reporting and evaluation measures which meet the expectations of stakeholders.

· Completes program plans and reports according to funder and organizational expectations.

· Demonstrates appropriate attention to detail.

Financial Management

· Prepares and manages operational budgets.

· Approves expenditures within budget and scope.

· Prepares funding and grant proposals.

· Provides leadership in preparing funder reports.

· Liaises with local Pathways Fundraising Cabinet and other donors to ensure expectations are met.

Strategic Management

· Supports and provides value to organizational projects and initiatives internally and regionally.

Implement and Manage Internal/External Relationships

· Establishes effective relationships and collaborative arrangements with other KCHC programs; participates in various internal meetings and committees involving staff, volunteers, students, and/or clients.

· Monitors and advocates for community issues and needs consistent with the KCHC vision and mission.

· Establishes effective relationships and collaborative arrangements with funders, community groups, and other organizations to help achieve goals.

· Cooperates and supports complementary programs in other organizations, as needed.

· Works collaboratively with the regional school boards and other groups and agencies that support youth success.

· Recognizes the paramount importance of key funders and partners such as Pathways Canada, ensuring a long term, productive relationship. Participates in provincial and national meetings/events as needed.

Youth Related

· Engages youth directly through empowerment, support and positive interactions.

· Informs and advocates about/for KCHC youth programs and services, including both formal presentations and informal networking and communication.

Demonstrating KCHC Core Competencies

· Supports the mission, vision and culture of KCHC and shares the values outlined in the Alliance for Healthier Communities Models of Health and Wellbeing.

· Demonstrates overall accountability for personal and portfolio goals, including a commitment to quality improvement.

· Supports a client and community focus by making clients and their needs a primary focus of one’s actions, developing and sustaining productive relationships, and responding to client and community needs.

· Collaborates with others and promotes a positive work environment in all aspects of work. Fosters integration and partnerships.

· Engages in continuous learning by actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities for self and others, and applies newly gained knowledge and skill on the job.

· On occasion, other temporary duties may be required.

Basic Education and Experience Requirements

• Master’s level degree in relevant graduate discipline. An equivalent combination of education and experience may be considered.
• Three to five years of relevant management experience
• Experience with youth development as well as a familiarity with the secondary and post-secondary education system.

Competencies

Organizational Competencies: accountability, client focus, collaboration, continuous learning

Position Competencies: decision making, financial responsibility, leadership, planning and implementing, strategic management, technical/professional expertise

Other Requirements and Assets

· Ability to communicate, effectively manage and problem solve using effective negotiation and people management skills.

· Proficiency in the use of computers and relevant software applications (such as Microsoft Office Suite)

· Knowledge of community-based services; social determinants of health; community development; and regulations and legislation relevant to supervisors.

· Valid driver’s license, valid insurance coverage, and access to vehicle are required. This position requires some travel throughout the region.

· A driver’s abstract issued by the Ministry of Transportation

· Ability to attend work on a regular basis, including frequent evenings and some weekends.

· Ability to meet the physical demands of the position.

· Current and satisfactory Criminal and Vulnerable Persons Check (submitted prior to employment).

· Formal training or demonstrated experience using quality improvement techniques is an asset.

· French language is an asset.

· Experience with assessment and formal program evaluation experience in a related environment is a strong asset.

Application Instructions

· Please include a cover letter clearly outlining how your skills and experiences correspond with the specific job qualifications along with your resume.

· Save all documents as a single PDF file using your own name (Last, First).

· Email to hr(a)kchc.ca citing reference “2021-02-KCHC” in the subject line.

· Applications must be submitted to Human Resources by Tuesday, January 19, 2021.

All KCHC staff have a duty to understand and follow KCHC policies, uphold high ethical and professional standards, and maintain confidentiality and privacy, using tact and good judgment in all dealings with other staff and clients.

KCHC is an equal opportunity employer, respecting and embracing the needs and diversity of our employees. If you require an accommodation to fully participate in the hiring process, please notify Human Resources.

KCHC is a proud Living Wage employer!

Kingston Community Health Centres, 263 Weller Ave. Kingston ON, K7K 2V4 www.KCHC.ca

Reference ID: 2021-02-KCHC

Job Types: Full-time, Permanent

Salary: $76,986.00-$90,577.50 per year

Schedule:

· Please include a cover letter clearly outlining how your skills and experiences correspond with the specific job qualifications along with your resume.

· Save all documents as a single PDF file using your own name (Last, First).

· Email to hr(a)kchc.ca citing reference “2021-02-KCHC” in the subject line.

· Applications must be submitted to Human Resources by Tuesday, January 19, 2021.