Association canadienne-française de l’Ontario, Conseil régional des Mille-Îles
Ramada by Wyndham Kingston Hotel & Conference Centre
Published
April 11, 2019
Duration / Durée
Permanent
Salary / Salaire
$15.30 per hour
Hours / Heures
24 - 32 hours per week
Start Date / Date de rentrée
As soon as possible
How to Apply / Comment appliquer
By Email/ Par courriel
Please Specify / Veuillez spécifier (e.g. info@acfomi.org)
dmillar@ramadakingston.com
Advertised until / Annoncé jusqu'au
April 26, 2019
City / Ville
Kingston

Description

The Night Auditor is responsible for posting and balancing charges and settlements; maintaining files; and resetting the systems for the next day's operations. This position requires basic knowledge of accounting operations, mathematical and computing skills and a strong customer service focus.

 

Primary Responsibilities:

  • Act as the ambassador and welcoming component of our guests' overnight arrival
  • Problem solving guest concerns and proactively exceeding guest expectations
  • Complete all required checklists/paperwork during shift as required
  • Responding promptly to all requests by guests and employees and informing appropriate contact of maintenance deficiencies, guest concerns or service issues
  • Check in and check out guests, answer phones
  • Develop and maintain a thorough knowledge of our hotel’s facilities and features
  • Perform all Night Audit duties, including posting of Room & Tax, balancing guest accounts, telephones, F & B outlets and end of day reports
  • Review/record in Night Audit and Front Desk logbook to ensure thorough communication and follow up
  • Run tapes for all postings and balance each department
  • Review and balance all credit cards
  • Close batches for Front Desk and print accounting & sales reports

 

The above areas of responsibility are not all inclusive and may be amended from time to time.

Skills & Experience / Compétences & expérience

Ability to speak French a definite asset
Excellent customer service skills
Strong communication and organizational skills
Must pay attention to detail
Must be able to work an 11pm to 7am shift, including weekends & holidays

Other Comments / Autres commentaires

The Ramada Kingston Hotel & Conference Centre is committed to providing fair and accessible employment practices. If selected for an interview, we will be happy to work with you to ensure your interview is accessible and accommodation is provided if required. Our Human Resources Department will consult with the applicant to arrange for a suitable accommodation that takes into account the applicant’s disability needs.