Association canadienne-française de l’Ontario, Conseil régional des Mille-Îles
Diamond Hotels Management Inc.
Published
October 16, 2019
Duration / Durée
Permanent
How to Apply / Comment appliquer
By Email/ Par courriel
Please Specify / Veuillez spécifier (e.g. info@acfomi.org)
mjardine@diamondhotels.ca
Advertised until / Annoncé jusqu'au
November 16th 2019
City / Ville
Kingston

Description

POSITION OVERVIEW:

Responsible for the overall smooth daily operation of Aqua Terra and Bar, Room Service and Grab & Go by promoting and ensuring guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on staff satisfaction and delivery of prompt, courteous, and correct service. Must be available to work variable shifts (evenings, weekends and mornings).

KEY AREAS OF RESPONSIBILITY:

  • Follow all policies and procedures as outlined in hotel manual
  • Be on the floor during entire meal period and ensure adequate coverage
  • Ensure that the Food & Beverage Standards of Service are upheld at all times to meet and exceed the GSS scores
  • Responsible for all administrative duties such as finalizing payroll, scheduling of staff, performance evaluations, performance management and discipline
  • Prepare schedule for associates using knowledge of the budget progress report (this will come from Operations Manager)
  • Monitor hours and staffing on a daily basis for each area, with accurate scheduling in line with forecast and budget guidelines (this will come from Operations Manager)
  • Handle daily associate relations (e.g., scheduling, time adjustments)
  • Conduct bi-monthly departmental meetings and daily 15-minute trainings
  • Demonstrate positive inter-departmental relations
  • Gather and implement all proper tools for running shift (e.g., schedules, floor plans, reservations)
  • Ensure that guests are satisfied by assisting with serving, seating, communication with kitchen and by striving to speak to all guests
  • Find solutions for problems such as call outs, last minute bookings or any other daily issues that may arise
  • Ensure a consistent guest satisfaction and overall memorable experience in the hotel
  • Assist any staff in his/her job performance, when required, to ensure guest satisfaction
  • Ongoing training and development of current and new staff to maintain highly motivated and well-trained staff
  • Train, maintain and enforce all BSA service standards using records, menus and appropriate reference materials
  • Establish effective communication with associates to gain their trust and respect
  • Promote a customer-focused culture within the hotel by developing and encouraging in-house training of all team members
  • Understand and teach empowerment principles to ensure guest satisfaction and encourage problem solving by associates through proper training and empowerment.
  • Open and close shift in accordance with manager's checklist
  • Ensure all side work is done on daily basis
  • Monitor revenue and check control procedures
  • Exercise station rotation to ensure stations are distributed fairly
  • Conduct monthly beverage inventories, cost analysis and product evaluations (with the help of the Operations Manager)
  • Maintain a safe and sanitary work environment for all associates and guests
  • Manage an effective repair and maintenance program through the use of work orders, inspections, etc
  • With the help of the Executive Chef & Operations Manager, assist with menu development, planning and marketing initiatives
  • Conduct taste panels and menu classes on a daily basis for restaurant

The above areas of responsibility are not all inclusive and may be amended from time to time.

Skills & Experience / Compétences & expérience

KEY COMPETENCIES:
• Accountability
• Leadership
• Service Focused
• Communication
• Networking and Relationship Building
• Teamwork
• Planning and Organizing

QUALIFICATIONS:
• Diploma or Certificate in Hotel and Restaurant Management preferred
• Minimum of 2 years in food service or related hospitality management
• Creative and Projects 1:1 meeting with Operations Manager. Attending F&B meeting
• Excellent knowledge of point of sale system (Micros)
• Excellent communication, interpersonal and organizational skills
• Must be able to work in a fast-paced environment with the ability to multi-task
• Able to work independently and under-pressure with little supervision
• Excellent decision-making skills
• Energetic, self-starter, team player

Other Comments / Autres commentaires

The Delta by Marriott Kingston Waterfront Hotel is committed to providing fair and accessible employment practices. If selected for an interview, we will be happy to work with you to ensure your interview is accessible and accommodation is provided if required. Our Human Resources Department will consult with the applicant to arrange for a suitable accommodation that takes into account the applicant’s disability needs.

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